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Case Study - UweFlix Cinema Booking System

Background and required System Goal

The famous and fictitious UweFlix cinema on Frenchay Campus has a limited ticketing system in place currently. However, to enable customers to place advance bookings, UweFlix Inc. have decided to put in place a Cinema Booking System to replace the current system. The goal of the Cinema Booking system is to enable customers (students, staff and their families) to purchase cinema tickets in advance of the showing while still offering customers the traditional purchase of tickets on entry to the cinema requirement.

Initial analysis reveals that System Actors include:

Customer

Booking Clerk

Cinema Manager

Initial analysis also reveals the following use case scenarios -

Customer scenarios:

Purchase Advance Tickets

A customer uses the UweFlix desktop. The customer selects a date and is provided with a list of showings for that date, including the time of the showings. The customer selects a showing and is provided with details of the showing, including film title, age rating, duration, and a short trailer description. The customer then selects the quantity of tickets required, together with the ticket type. Ticket types may be one of student, child, or adult. The total cost of the booking is supplied to the customer. If the customer is happy, they then confirm their booking request.

If there are insufficient seats available at the showing, the booking request is cancelled and the customer is invited to make a further booking request. If there are sufficient seats, the customer confirms the booking and enters their payment card details, which include card number and expiry date. Payment cards may be one of two types - credit card or payment card. The payment is transacted.

Collect Tickets

On entry to the UweFlix cinema, the customer swipes their payment card through an attractive and easy to use swipe / printer device which determines the current booking details for the payment card. If a booking currently exists for the payment card, the swipe / printer device prints the appropriate tickets for the booking.

Booking Clerk scenarios:

Purchase Tickets

Having entered the UweFlix cinema, the customer requests to the booking clerk a number of tickets for a specific showing. The booking clerk selects the requested showing and sees how many tickets are available. If there are sufficient seats available, the booking clerk confirms the tickets by type (student, child, adult) and the total cost of the booking is shown. If the cost is unacceptable to the customer, the booking is cancelled. However, if the cost is acceptable, the booking clerk takes the customer's payment card details, which include card number and expiry date. Payment cards may be one of two types - credit card or payment card. The payment is transacted, and the appropriate tickets are printed and handed to the happy customer.

Cinema Manager scenarios:

Add Film

The cinema manager adds details of a new film. Film details include Title, Age Rating, Duration, and short trailer description.

Delete Film

The cinema manager requests to delete details of an obsolete film. The film can only be deleted if there are no showings allocated to it.

Add Screen

The cinema manager adds details of a new screen in the cinema. Screen details include the capacity of the screen in terms of the numbers of seats.

Add Showing

The cinema manager adds details of a new showing of a film. Showing details include the date and time of the showing. (Showing details must also be able to record the number of tickets sold against the showing at any time).

Cancel Showing

The cinema manager requests to delete a showing. A showing can only be deleted if there are no tickets sold for the showing.